{"id":6912,"date":"2025-09-30T22:07:52","date_gmt":"2025-09-30T22:07:52","guid":{"rendered":"https:\/\/mpsfinancial.diginweb.com\/?page_id=6912"},"modified":"2025-09-30T22:07:53","modified_gmt":"2025-09-30T22:07:53","slug":"grievance-redressal-policy","status":"publish","type":"page","link":"https:\/\/mpscapital.in\/?page_id=6912","title":{"rendered":"Grievance Redressal Policy"},"content":{"rendered":"\n<p>We believe in <strong>fair, transparent, and time-bound resolution<\/strong> of customer grievances.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.1 Modes of Complaint Registration<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <a>mpsfinserve@gmail.com<\/a><\/li>\n\n\n\n<li><strong>Phone:<\/strong> +91 70003 54993<\/li>\n\n\n\n<li><strong>Postal Mail:<\/strong> Kahara Para, Ratanpur, Bilaspur, Chhattisgarh \u2013 495442<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.2 Timelines<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Acknowledgement of complaint:<\/strong> within 48 hours<\/li>\n\n\n\n<li><strong>First-level resolution:<\/strong> within 7 working days<\/li>\n\n\n\n<li><strong>Complex cases (requiring bank\/regulatory coordination):<\/strong> up to 30 days<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.3 Escalation Matrix<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Level 1:<\/strong> Customer Support Team<\/li>\n\n\n\n<li><strong>Level 2:<\/strong> Grievance Officer (for unresolved cases)<\/li>\n\n\n\n<li><strong>Level 3:<\/strong> RBI Ombudsman (if the customer is unsatisfied with Level 2 resolution)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.4 Grievance Officer Contact<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Name:<\/strong> [To be appointed]<\/li>\n\n\n\n<li><strong>Email:<\/strong> <a>mpsfinserve@gmail.com<\/a><\/li>\n\n\n\n<li><strong>Phone:<\/strong> +91 70003 54993<\/li>\n\n\n\n<li><strong>Address:<\/strong> Kahara Para, Ratanpur, Bilaspur, Chhattisgarh \u2013 495442<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We believe in fair, transparent, and time-bound resolution of customer grievances. 5.1 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6912","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mpscapital.in\/index.php?rest_route=\/wp\/v2\/pages\/6912","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mpscapital.in\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mpscapital.in\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mpscapital.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mpscapital.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6912"}],"version-history":[{"count":1,"href":"https:\/\/mpscapital.in\/index.php?rest_route=\/wp\/v2\/pages\/6912\/revisions"}],"predecessor-version":[{"id":6913,"href":"https:\/\/mpscapital.in\/index.php?rest_route=\/wp\/v2\/pages\/6912\/revisions\/6913"}],"wp:attachment":[{"href":"https:\/\/mpscapital.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6912"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}