We believe in fair, transparent, and time-bound resolution of customer grievances.

5.1 Modes of Complaint Registration

  • Email: mpsfinserve@gmail.com
  • Phone: +91 70003 54993
  • Postal Mail: Kahara Para, Ratanpur, Bilaspur, Chhattisgarh – 495442

5.2 Timelines

  • Acknowledgement of complaint: within 48 hours
  • First-level resolution: within 7 working days
  • Complex cases (requiring bank/regulatory coordination): up to 30 days

5.3 Escalation Matrix

  • Level 1: Customer Support Team
  • Level 2: Grievance Officer (for unresolved cases)
  • Level 3: RBI Ombudsman (if the customer is unsatisfied with Level 2 resolution)

5.4 Grievance Officer Contact

  • Name: [To be appointed]
  • Email: mpsfinserve@gmail.com
  • Phone: +91 70003 54993
  • Address: Kahara Para, Ratanpur, Bilaspur, Chhattisgarh – 495442